Case Studies
The following case studies will give you an idea of the level of service you can expect from 3D Development.
High Street Bank
The client was reducing a network of 17 local Customer Service Centres down to 5 Regional Supercentres to provide telephone support to their customers.
The 5 Senior Managers selected to run these Supercentres would be required to step into leadership roles and champion the change. This was a significant challenge for the group as they had previously operated for many years as Managers rather than leaders and had very limited time to build the required skills and confidence to lead their new much larger teams through a rapid change project.
Continue reading...Public Service Team
A Senior Manager within the communications sector approached us with the challenge of working with a mixed ability population of Call Handlers, Team Managers, and Team Leaders across several sectors of the organisation. Outcomes required from our intervention were:
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